Analysis of the development of digitalization of services in business processes of state government bodies of the Republic of Kazakhstan

Abstract

Relevance of the study. Digital transformation brings radical changes to the technological
landscape, requiring organizations to reconsider their working methods, including the introduction of
new technologies, rethinking business processes and, most importantly, adapting human resources
to new realities. Expanding the use of artificial intelligence in business processes of government
bodies is becoming a significant area of development in the context of modern technological trends.
The purpose of the study is to consider the key aspects of expanding the use of artificial intelligence
in business processes of government agencies, as well as the role of global experience in this process
and potential prospects for its development.
The object of the study is the process of development and implementation of digitalization of services
in the business processes of government agencies of the Republic of Kazakhstan.
Research results. As a result of the calculations, a forecast was made for the development of services in
the public administration system in the context of digitalization, indicating an increase in the provision
of services. Based on the study, conclusions are drawn about the prospects and directions for further
development of the use of artificial intelligence in public administration business processes.
Research findings. By usinge of artificial intelligence, government agencies can significantly accelerate
and improve the provision of services, promoting more effective interaction with citizens and
businesses, as well as strengthening data protection and information security. However, the
successful implementation of AI in the public administration system requires an integrated approach
covering technical, organizational, legal and ethical aspects, as well as training and support to help
employees effectively use innovative technologies.