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Abstract
The article analyzes the factors and conditions for the development of the public service, considering the “public interests”.
The article tests the hypothesis that in order to form a new type of statehood that meets the objective needs of New Kazakhstan, it is necessary to integrate “civil service with a human face” into the public administration system. Based on the results of the literature review, as well as a sociological survey within the framework of the project IRN BR18574203 “Scientific and methodological substantiation of the processes of development of the civil service and transformation of the activities of government bodies in the context of the construction of the New Kazakhstan” the authors come to the conclusion that in order to take into account the “public interests”, the public service of Kazakhstan must transform in the direction of developing a communication culture, openness and transparency of management, as well as make efforts to development of infrastructure for public access to joint decision-making.